Join Our Team!

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Operations Specialist

 Responsibilities:

· Manage and oversee Homeport's existing and new apartment inventory, by maintaining and building relationships with vendors and property contacts.  

· Conduct thorough inspections, meet and greets with customers, coordinate move-ins & move-outs.

· Local travel may be required to inspect apartments. Candidate must have a reliable vehicle and willing to drive to various locations. 

· Utilize Homeport’s internal software to keep accurate and detailed records of costs, charges, and other accounting-related data on all customer stays managed.

· Develop detailed timelines for each apartment, including important deadlines such as vacate notices, housekeeping, utilities cancellations, etc. 

· Proactively respond to customer service requests with a sense of urgency. In cases of emergencies, willing to be available off hours or weekends via phone for emergency customer issues or late arrivals.

· Assist with client tours in-person when needed.

· Attend industry events as applicable.

Skills Required:

· Ability to work in a very fast-paced, deadline-oriented environment and collaborate effectively as a team member.

· Extremely organized and detail oriented.

· Tech-savvy, ability to learn new technology.

· Demonstrated experience with accurate recordkeeping and data entry.

· Ability to handle multiple demands and deadlines at once. 

· Ability to effectively plan and manage one’s own day, when multiple priorities are on the table.

· Ability to effectively balance both administrative (computer-based) work and field responsibilities.

· Responsive with a sense of urgency.

· Strong ability to remain focused and diligent if working remotely.

· A positive, professional, kind and empathetic attitude that is customer-centric. 

· Articulate and effective communicator.

· Bachelors Degree or equivalent.

· Experience in any of the areas including corporate housing, hospitality, property management, relocation, customer service, global mobility, human resources, corporate, or real estate preferred.